Frequently Asked Questions

Please see below to see if the question that you have is answered here, if not then please contact us and we will answer it for you directly.

Delivery

Standard delivery applies to all UK orders as follows:

For orders of less than £15 there is a charge of £1.95
For orders of less than £25 there is a charge of £2.95
For orders of £25 to £45 there is a charge of £10.00
For orders over £45 - delivery is free of charge.

Note: Sorry but we can only send orders within the UK, if you wish to order outside of the UK, please Contact Us with your order details.

Minimum order value

Please not that there is a minimum order value of £4.95 excluding postage.

Returns policy

In the unlikely event that your product arrives damaged or develops a fault within 30 days, we will be happy to replace or refund the item for you. Also should you change your mind about your purchase once you receive it then we will arrange a refund for you, providing it is returned to us complete and undamaged. Please contact us in the first place either by phone or email and we will issue you with a returns number. Your items should then be returned to the following address:

Pellacraft Ltd.
LIFE SKILLS Merchandising RETURNS
Hermitage House
Hermitage Way
Mansfield
Nottinghamshire
NG18 5ES

Are the prices shown excluding VAT?

The VAT for your purchases is added onto your order at the Shopping Basket. However you can keep a track of your total with the Shopping basket on the menu at the top of the page. This shows how many items have been added to the basket and the total price including VAT and delivery.

How long will it take for my order to arrive?

Orders are dispatched the next working day so you can usually expect to receive them within a few working days, although please allow up to 14 days before contacting us regarding any undelivered mail.